Compliance Status

The Ministry is committed to making its online services accessible to all.  We have a national and global user base and are dedicated to continuously improving accessibility of our services with a focus on the anti-discrimination requirements of the Equal Opportunities Act (Persons with Disability) of 2000 (EOA).​​

Compliance Process

Our websites are designed to work with the latest web browsers such as Microsoft Edge, Firefox and Chrome. 

As part of this effort, we adhere to accessibility standard EN310549 and WCAG2.0 guidelines.  Our online resources and products are evaluated both manually and programmatically for conformance to WCAG 2.0 Level AA guidelines. Our website, in particular, is designed to work well and be accessible when suitably updated hardware and software products are used. 

While acknowledging that adherence to standards and guidelines cannot, on its own, ensure that a product is accessible, usability evaluations are also carried out in collaboration with persons with disability, so as to gather necessary feedback.  We also strive to implement accessibility for information channels that are provided via third party platforms wherever possible.

Accessibility Measures

The Ministry website does not make use of font, magnification and colour modification widgets.  This is because we believe that this functionality is already integrated in most web browsers or is available via different add-ons and plugins which different users are free to customise to their needs.  As a result, these arbitrary user customisations are available for most websites, not only that of the Ministry.  In order to allow for this level of customisation, we seek to maximise compatibility with these user modifications.

As part of and in addition to the above-mentioned guidelines, our websites implements the following accessibility features:

  1. Maintain a consistent HTML Heading hierarchy and information layout across different web pages.
  2. Information content is organised into HTML lists wherever applicable.
  3. Deployed a link focus highlighting script in order to provide visual cues for exclusive keyboard users.
  4. Add image title, alt tag and caption wherever this information is relevant and useful.
  5. Maximise colour contrast for text where applicable.
  6. Actual link text is descriptive enough to inform user where the link points to.
  7. ​Implement all external links so that they open into new browser tabs.

Inaccessible Content

The Ministry is not aware of specific inaccessible content or accessibility issues on its website.  If you identify such content, kindly let us know via the contact details provided below. Should such an instance arise, the Ministry’s goal is to create an Accessibility Remediation Roadmap (ARR). The ARR describes the steps needed to help identify an accessibility issue and bring the product into compliance with the EOA, including the anticipated schedule for completion of this goal.

Feedback and Contact Details

Inevitably, we won’t always get it right, the more services and resources we place online, the more likely it may be to miss some problems, but we remain committed to addressing any access issues promptly. And that is where we would like your help. If you experience any difficulties in accessing our website, or have trouble using any aspect of the website, we would like you to let us know.

Enforcement Procedure

The Malta Communications Authority (MCA) is the entity responsible for implementing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies.  In case your ICT accessibility related query is not addressed, within the time frames established within the ARR, or you wish to lodge a formal complaint, you can do so by contacting the MCA on 21336840 or by filling the online complaint form at​.


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